We are at the halfway point of the year. Are you on track to reach your annual goals? If so, keep doing what you have been doing. If not, find out what went wrong and make some changes. How do you know which direction to take? Pretend you are a helicopter pilot.
When a helicopter is at rest, the dials on its dashboard are all askew with arrows pointing in different directions. But when that helicopter is flying straight and level, with no problems, all the arrows are pointing straight up. The pilot can glance at the instrument panel and quickly see if any dials are out of order, indicating that a problem exists. He or she immediately knows when something is wrong without wasting time evaluating which is working correctly.
You can apply this same concept to your publishing efforts by setting up a system that quickly points out where marketing problems occur. Once you know what the trouble is you can determine its cause and take steps to solve it.
What to measure
If you spend too much time evaluating all your actions you will not have time to implement your changes. Look at your key result areas and measure the difference between where they are and where you wanted them to be at this point. Are your unit sales on target? Is your revenue where you want it to be? Are profits up to par? For now, ignore those titles that are on target and attend to those below forecast.
Conduct a Quantitative Audit
A quantitative audit is objective, comparing numbers that were forecast with numbers that were actually achieved. This can easily be set up in a spreadsheet as shown below.
Act like a helicopter pilot and look only to where a problem exists. In this example, let’s say your quantitative analysis shows that sales are below forecast in bookstores, libraries and associations. In each segment, look to the product itself, as well as its distribution, price and promotion to find possible causes.
Bookstores
Product. Your book is on the shelf among all your competitors. Is your content sufficiently different to convince a potential buyer?
Place. Don’t be too quick to blame your distributor if bookstore sales are awry, but you may be working with the wrong distribution partner. Distributors have strengths and weaknesses just like any other company. It might benefit both of you to seek distribution with a firm more suited to your titles and promotional mix.
Price. Is your title(s) competitively priced? The prices of adjacent books are compared immediately. If yours is priced significantly higher than neighboring titles — and does not give sufficient reason for that discrepancy — buyers will naturally choose the lower-priced book.
Promotion. Are your authors promoting their titles properly and sufficiently? Just because they are on social media, television or radio shows does not guarantee sales. They may perform poorly, or the show’s audience may not be in your target market. Similarly, you may be sending hundreds of press releases weekly, but what if they are poorly written or sent to the wrong person? The effects of promotion are cumulative and are more likely to succeed if you communicate the right message, at the right time to the right people frequently enough.
Libraries
Product. Acquisition librarians may choose not to buy your book for any number of reasons: bindings that are not durable, missing CIP data, if there is no index or if the topic does not fit their core or patron-driven collections.
Place. Did you properly segment the library market? There are many types of libraries (public, prison, academic, law, religious, corporate) that purchase books for different reasons. How closely do you work with your wholesaler?
Price. Is your book priced properly for this segment? Is it priced competitively with similar titles?
Promotion. Did you get reviews in the proper journals? Does your promotional material appeal to their buying motives? Librarians want to help their patrons, and an appeal to profitability or increased inventory turns will not persuade them to buy. Would your authors consider conducting a library tour?
Associations
Product. In general, the same characteristics that would make it sell well in bookstores are essential for sales to associations. Your product must be edited, well written, unique and professionally produced.
Place. Did you reach the appropriate people for selling your book in the association bookstore, using it as a premium to build conference attendance or as a reward for renewing membership?
Price. The primary buying criterion is price, particularly for the charitable organizations. While there is little preference for soft- over hardcover books, softcover may be preferred because of its lower price.
Promotion. There are many ways in which you can work with an association. You could sell your rights to it. You might donate a percentage of profits to a charitable, non-profit organization. The association may be willing to co-promote your book or use it as a fund-raising item. Sales in this category rarely have seasonal fluctuations, but you may find opportunities to tie in with industry events. Find out when they have their annual conferences. Most of these have a unique theme, and your titles may match it, or you could speak there.
Interpret Results and Make Changes
Do not be too quick to make adjustments until you have sufficiently analyzed possible causes. Maybe you are not reaching your objectives because they were unrealistic. Was your plan ill-conceived or was poor implementation the culprit? Pinpoint the cause, make changes in your strategy and/or implementation, and then try something different. Measure the resulting sales at the end of this year to see if your changes worked.
If what you are doing works, do more of it. But if what you are doing does not work, try something else. Your sales may fly higher if you measure your progress, make necessary changes, set new goals and implement your fresh marketing programs. Then in December, conduct the entire process again to prepare yourself for next year.
-----------------------------------------------------------------------------------------
Brian Jud is the Executive Director of the Association of Publishers for Special Sales (APSS – www.bookapss.org) and author of How to Make Real Money Selling Books. Contact Brian at brianjud@bookmarketing.com or www.premiumbookcompany.com.
